Have these details ready
Tell us your town or municipality, what is happening and which appliance or installation is affected.
For a water leak
Explain where the water is coming from, when it started and whether it is still running. If the shut-off valve is easy to reach and safe to operate, closing it may reduce the flow. Do not touch wet sockets or electrical appliances; keep away if water is near electrical equipment.
For a boiler breakdown
Note the make, model and error code if you can read them without opening the appliance. Describe the symptoms: no heating, no hot water or an unusual noise. Do not remove the casing or touch safety components.
For a blocked drain
Tell us whether it is a sink, shower, toilet or outside drain, and whether water is draining slowly, backing up or overflowing. Mention if several drains are affected. Do not mix drain-cleaning products.
Do you smell gas?
Do not call a plumber from inside the affected room. Leave the building without operating switches or electrical devices near the smell. Once outside and at a safe distance, call your regional network operator, or 112 if there is immediate danger.
Brussels: Sibelga 0800 19 400 · Wallonia: ORES 0800 87 087 · Flanders: Fluvius 0800 65 065.
Need a repair?
Belga Service handles plumbing, heating and drain unblocking requests across Belgium. Arrival time depends on your location and technician availability.